All pick-up orders must be picked up between the hours of 10 a.m thought 7 p.m, Monday through Friday. Weekends are from 9 a.m until 5 p.m. Pick-up times are subject to change due to holiday’s and vacation time.

You have 3 days to pick up order. After day 3, WhoChi Koochie Lab is NOT responsible if your order is lost or misplaced.

If you accidentally choose Pick-Up at check out instead of shipping. You will be responsible for shipping fee plus an inconvenience fee of $3. If you are unable to pay for shipping and inconvenience fee, your order will be cancelled and you will receive a STORE CREDIT. No refunds! 

When doing a pick-up order you have to sign a receipt, showing that you have received your order. 
All orders must be paid in full BEFORE pick-up. 

DO NOT come to pick up an order without receiving a Pick-Up Notification, which will be sent automatically to your choice of contact when order is ready. 

Choosing to do a pick-up order, you agree to the conditions above. Choosing to do a pick up order you also agree not to file any fraudulent activity or chargebacks against WhoChi Koochie Lab after you have received your order. In the result you do so, you will be banned from purchasing again. 

Filing a chargeback and/or fraudulent activity on any type of order including pick up and shipping, when you know you have received order, also agreed to terms, conditions and policies in place, can and will result in charges being filed against said customer.